Include the request ID if you have one.
For API or MCP problems, send the endpoint, timestamp, and the error message. Do not send private production keys.
Passlens background removal
Contact background removal support.
Use this page for cutout quality, API credits, checkout, MCP access, or account questions. These messages go to the background-removal queue.
Handled here
- Web background remover
- API keys and quota packs
- MCP access and integration issues
- Billing questions for background-removal credits
Attach a small sample when it helps.
The form accepts a small image attachment. A clear example is usually enough to see whether the issue is input quality, edge detail, or the cutout service.
Background removal contact