Terms of Service — Passlens

Overview

These Terms of Service explain how you may use the Passlens website, browser app, public guides, exports, and contact/support features. They are written to make the operating rules of the product clear before advertising, analytics, or partner integrations are expanded further.

Passlens is a browser-first passport, visa, ID, and selected driving-licence photo workflow. It helps users prepare images, print layouts, and requirement guides, but it does not issue documents and does not replace the authority that ultimately accepts or rejects an application.

Using the website and app

You may use Passlens to prepare document-photo images, compare public requirement guides, print layouts, and submit feedback or support messages. You agree not to use the site for unlawful activity, abuse of the service, automated misuse of the editor, or attempts to interfere with the reliability or security of the product.

Do not upload or submit content you do not have the right to use.
Do not attempt to bypass rate limits, abuse contact/support routes, or automate requests in a way that harms service availability.
Do not present Passlens guidance as if it were an official government decision or approval.
Do not use the service to mislead an authority about identity, document type, or compliance status.

Guides, sources, and accuracy boundaries

Passlens publishes country, format, and workflow guides based on official sources wherever possible. Even when a guide is carefully maintained, the official authority for the relevant passport, immigration, ID, or licensing workflow remains the final source of truth. Rules can change, and some routes may depend on a live portal, a photo booth, or an in-person capture flow that Passlens does not control.

That means the public guides are practical editorial help, not legal advice, immigration advice, or a guarantee that an issuing authority will accept a file. If a route depends on a booth-generated code, a live counter capture, or a proprietary submission process, Passlens may describe that workflow but cannot replace it.

Use the methodology page to understand how sources are chosen and updated, and use the contact page if you need to report a suspected error or outdated rule.

Privacy, cookies, and consent choices

Passlens is designed to keep photo preparation local by default wherever practical. Some operational features still rely on infrastructure such as hosting, spam protection, analytics, and optional server-side processing. Those services may involve cookies, local storage, or technical request data.

Where consent is required for analytics or advertising-related storage, Passlens should not enable those non-essential technologies until the user has made a consent choice. Privacy handling, analytics, third-party providers, and support-message treatment are described in more detail in the Privacy Policy.

Exports, availability, and disclaimers

Passlens may change, improve, pause, or remove features, presets, and guides over time. The product is provided on an as-available basis. We aim to keep exports, local editing, print layouts, and optional server processing reliable, but we do not promise uninterrupted availability or acceptance by any external authority, printer, store, or website.

You are responsible for reviewing the final image, confirming the right document workflow, printing at actual size when required, and checking the authority instructions that apply to your route.

Contact and updates

If you need help, want to report a bug, or want to request a source correction, use the Contact page. If these terms change in a material way, the public version on this page should be updated with a new revision date.